Support
We’re here when you need us.
Check the docs first – most questions are answered there. If not, post in the community forum or email us directly if you’re on Pro.
Free & Pro
Documentation
Step-by-step guides for every feature, installation instructions, compatibility notes, and troubleshooting. Start here – 90% of questions are answered in the docs.
Free
Community Forum
Post questions and report bugs on the WordPress.org support forum. We monitor every thread and respond within 24 hours on business days.
Pro only
Priority Email Support
Direct email support for Vectro Pro users. Include your order number and a description of the issue – we respond with focused help, not a FAQ link.
Before you open a ticket
These resources answer the most common questions. Checking them first usually gets you unblocked in under 5 minutes.
Getting started guide
Install, activate, and configure Vectro in under 10 minutes.
Plugin compatibility
Which plugins Vectro detects and how it handles conflicts automatically.
Deactivation and uninstall
What happens when you deactivate or uninstall Vectro.
Changelog
Check if your issue has already been fixed in a recent release.
Response time expectations
| Channel | Who | Typical response | Hours |
|---|---|---|---|
| Priority email support | Pro license holders | Within 1 business day | Mon–Fri · WAT (UTC+1) |
| WordPress.org forum | Free & Pro users | Within 24 hours | Mon–Fri |
| Bug reports | All users | Within 48 hours | Mon–Fri |
Support is provided by the Vectro team based in Lagos, Nigeria. Response times are in West Africa Time (WAT, UTC+1).
Still need help?
Post in the WordPress.org forum or email us directly. We respond to every message.
